Christie, a Corry, PA, resident and first-time ENORMIS Mobile Specialties customer, was having issues with her Sirius satellite radio in her 2017 Ford Flex. When she would listen to the Sirius radio, constant static would come across any Sirius channel. The dealer said it was the antenna, and Christie wanted a second opinion.
Christie scheduled an appointment with Doug Reichert, our integration specialist, to have ENORMIS diagnose the problem properly. She dropped off the vehicle for us to look it over, and Mike Macaluso and Doug verified the customer concern. Doug confirmed that all software for the radio and SYNC system was up to date with the most-recent versions. Mike was able to determine that the problem was not the antenna. In fact, an electronics module was the issue. The satellite radio tuner is located in this module and it was defective.
ENORMIS ordered a new electronics module, programmed the module to the vehicle and loaded all the current software. Now Christie can enjoy her satellite radio without any static or interference; just crystal-clear music.
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