Brittney, a West Erie resident, had a somewhat unique electrical issue: Her 2014 Chrysler Town and Country minivan’s radio touchscreen had cracked. Shattered, to be more precise. The radio would still turn on, but Brittney was unable to control any of the radio functions: change the station or volume, or — most importantly — load and play a DVD to the rear DVD screen to keep the kids occupied.
Brittney had called her local Chrysler dealership and inquired about the approximate cost to repair or replace her shattered radio screen. The dealer wanted over $1,000 just in parts for a new radio. Installation labor not included.
Brittney wanted a second opinion about her electrical repair and spoke with ENORMIS’s integration specialist, Doug Reichert. She explained her situation and set up a diagnostic appointment with him.
Brittney arrived at ENORMIS on a Thursday morning. MECP-certified technician Chris Brown removed the radio from the vehicle. Chris disassembled the radio and operations manager Mike Macaluso inspected the radio screen to see if we could possibly replace it with a new one.
Mike determined that not only the glass screen, but also the resistive touch panel behind the glass was damaged and he was unable to replace just the screen. Doug found a re-manufactured radio unit, exactly identical to the one Brittney had in her vehicle. The following Monday, Brittney had her new re-manufactured radio installed and programmed to the vehicle — for less than $700, including parts and labor!
Brittney now can enjoy peace and quiet throughout her day, while the kids are in the back, enjoying their DVDs.
This post was provided by Doug Reichert. Call him! Doug has been in the automotive service business since 2001. In his free time, Doug likes working outside in his yard and enjoys exercising. Doug is active in his community by volunteering at his church and for several nonprofits.